Privacy Policy
Effective date: 5 May 2025
Opsys Solutions Ltd (“Opsys”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Scope of this Policy
This policy applies to personal information collected through our website (opsyssolutions.com), sub-domains, online tools, webinar registration pages, and any services that link to this notice.
2. Information We Collect
- Information you provide – name, email, phone, job title, organisation, support enquiries, account or webinar-registration details, survey responses.
- Information collected automatically – IP address, browser type, device ID, pages visited, time on site, referring URL, cookies & tracking pixels.
- Information from third parties – analytics providers, webinar/event platforms, social media interactions.
3. Legal Bases for Processing
- Contractual necessity – to deliver services, products or webinars you request.
- Legitimate interests – to operate, secure and improve our business without overriding your rights.
- Consent – for marketing emails, non-essential cookies, or where you actively opt in.
- Legal obligations – to meet tax, accounting or regulatory duties.
4. How We Use Your Information
- Provide access to our services, products, or webinars and send confirmations/reminders.
- Respond to enquiries and deliver customer support.
- Send newsletters, product updates or marketing you have opted into (unsubscribe any time).
- Analyse site usage and improve content, usability and security.
5. Cookies & Tracking
We use first-party and third-party cookies for essential functionality, analytics (e.g., Google Analytics) and remarketing. You can manage cookies via your browser settings or opt out of Google Analytics here.
6. Sharing Your Information
We do not sell personal data. We share it only with trusted third parties such as:
- Hosting, email, CRM and webinar/event providers bound by confidentiality agreements;
- Professional advisers (IT, legal, accounting);
- Regulators or authorities when required by law.
7. International Data Transfers
Some service providers are outside New Zealand and the EU/EEA. Where data is transferred internationally, we rely on:
- Countries recognised as providing adequate protection;
- Standard Contractual Clauses or equivalent safeguards; or
- Your explicit consent.
8. Data Retention
We keep personal information only as long as necessary: generally seven (7) years for financial records, two (2) years for marketing suppression lists, and twelve (12) months for raw analytics logs, unless law requires longer.
9. Your Rights
You may:
- Request access to your personal data;
- Ask us to correct or delete it;
- Object to or restrict processing;
- Withdraw consent at any time;
- Request data portability (GDPR);
- Complain to the NZ Office of the Privacy Commissioner or your EU supervisory authority.
10. Security
We use HTTPS encryption, access controls and routine security reviews to help safeguard data from loss, misuse or unauthorised access.
11. Breach Notification
If a privacy breach posing a risk of serious harm occurs, we will notify affected individuals and the NZ Privacy Commissioner (NotifyUs) and, if applicable, EU regulators within 72 hours.
12. Children’s Privacy
Our services are not directed at children under 16. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.
13. Automated Decision-Making
We do not use personal data for automated decisions that produce legal or similarly significant effects.
14. Changes to This Policy
We may update this notice periodically. The “Effective date” will change and, if changes are significant, we will notify you via the website or email.
15. Contact Us
Opsys Solutions Ltd
17 Nixon Street, Grey Lynn, Auckland 1021, New Zealand
Email: info@opsyssolutions.com
Phone: +64 09 972 9163